# Trends & insights

## Latest stories

**Lead your call center into the AI era with Zendesk voice**  
Lead your call center into the AI era with Zendesk voice. Boost efficiency, enhance customer satisfaction, and empower agents with AI-powered voice support.

[Read more](https://www.zendesk.com/blog/zendesk-insights/innovation/ai-summit-2024-zendesk-voice/)

**Voice AI’s big year — the secret to more scalable CX in 2026**  
Voice AI is taking center stage in 2026—here’s how to scale it effectively.

[Read more](https://www.zendesk.com/blog/zendesk-insights/expertise/voice-ai-scalable-cx/)

**Zendesk achieves ISO 42001 certification: Raising the bar for AI governance in customer experience**  
We're delivering powerful AI for customer experience with the governance enterprises demand.

[Read more](https://www.zendesk.com/blog/zendesk-insights/innovation/zendesk-achieves-iso-42001-certification/)

**Zendesk AI Effect: Empowered agents gain clarity, confidence, and career growth with AI**  
Zendesk AI is reshaping the agent experience—freeing up time, unlocking potential, and helping agents thrive in their roles.

[Read more](https://www.zendesk.com/blog/zendesk-insights/trends/zendesk-ai-effect-agents/)

**Zendesk AI + GPT-5: Setting the pace for the next generation of support**

[Read more](https://www.zendesk.com/blog/zendesk-insights/innovation/zendesk-ai-gpt-5/)

**Closing the AI Trust Gap: Building confidence through responsible innovation**

[Read more](https://www.zendesk.com/blog/zendesk-insights/expertise/ai-trust-gap-report/)

**Three ways AI will reshape HR by 2028**  
Explore the three biggest shifts coming to HR—and how to get ahead of them.

[Read more](https://www.zendesk.com/blog/zendesk-insights/trends/3-ways-ai-will-reshape-hr-by-2028/)

**Zendesk Employee Service Suite**  
Discover how the new Zendesk Employee Service Suite helps companies reimagine employee service for the AI era.

[Read more](https://www.zendesk.com/blog/zendesk-insights/innovation/meet-the-all-new-zendesk-employee-service-suite/)