## Zendesk for IT Service

### ITSM made elegantly simple

Streamline the management of tickets, incidents, knowledge, and assets with a centralized support hub, self-service, and automation. IT gets time back and employees get reliable resolutions fast.

### Used by 17,000 teams like yours

### How we help

## The features you need to run modern ITSM

### Fulfill service requests on any channel

Centralize all employee questions and requests in one space to improve productivity, whether you’re giving or getting support.

### Uncomplicate onboarding and offboarding

Automate common workflows using a service catalog, task management, and built-in approvals to ensure fast, consistent results, freeing up your IT team for high-value work.

### Deliver answers fast with AI-powered knowledge

Offer a help center with generative search to reduce repeat tickets. Provide a knowledge base of known procedures to shorten resolution times, and use AI tools to easily create and expand content.

### Unify service and asset management

Simplify inventory tracking, lifecycle management, and automate key IT tasks like patching, locking, and provisioning. Surface asset details in tickets and auto-sync device data for faster resolutions.

### Manage problems and changes with less risk

Standardize change workflows with task templates, route approvals automatically, and use AI guidance to reduce risk and keep work compliant.

## Why IT teams choose Zendesk

- **AI built for resolutions** automates routine tasks and guides technicians without losing human control.
- **A unified platform** lets you manage requests, incidents, tasks, and assets in one workspace.
- **Meet employees where they are**, including email, Slack, Teams.

## Interactive Tour

### Try Zendesk for ITSM today

### AI for IT service management

Zendesk AI automates IT workflows, and guides agents in real time, unifying knowledge securely across systems while respecting permissions and roles. The result? Faster resolutions, reduced overhead, and consistent, compliant service at scale.

### IT asset management

Why complicate service by managing assets separately? Zendesk ITAM brings asset context into tickets so IT can diagnose, patch, or provision devices without leaving the workspace, reducing MTTR and optimizing lifecycles from purchase to disposal.

## Start simplifying ITSM today

### Explore the options

Find the perfect package for your team, tailored to fit your IT service needs and budget.

### Talk to an expert

Get personalized guidance to find the right solution for your IT challenges.

### Take it for a spin

Try out Zendesk ITSM risk-free for 14 days and experience the ease firsthand.

## Customer Stories

> “We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”  
> **Adam Bruce**  
> Head of Product – Service Desk,
Help and Automation, Tesco

> “We didn’t just improve service. We changed the way the company sees IT—and Zendesk helped us do it.”  
> **Christopher Christen**  
> Senior Manager, IT Service Desk at Calendly

> “Since switching to Zendesk, we’ve halved our average first response time while handling twice as many tickets.”  
> **Laurent Bourdeau**  
> Support and Logistics Manager at Saretec

> “We’re looking at AI for everything we do. We expect the way we use Zendesk will grow tenfold over the next couple of years.”  
> **Anthony McPhearson**  
> Chief Information Officer at DuPage County

## Frequently asked questions

### What features come with Zendesk for Employee Service for IT?

Zendesk offers IT service management software with everything you need to deliver great employee experiences: an IT service desk, smart automations, self-service tools like a service catalog.

### How much does Zendesk ITSM software cost?

See our pricing plans [here](https://www.zendesk.com/pricing/employee-service-pricing/).

### How is Zendesk protecting my employee data?

We take security seriously. Enterprise-grade security features, regular audits, and industry best practices keep your sensitive data protected.

### What if I already use Zendesk for customer service?

Perfect—you're halfway there. Use the same trusted product as your IT service management platform to get up and running faster. Your team already knows how it works, and you'll save time and costs on implementation. Talk to Sales about adding scalable IT support with Zendesk.