## Zendesk Relate 2026 Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year. [Register for free](https://virtualevents.zendesk.com/series/relate-26/landing_page?webinar_id=0ff877d2baab&utm_medium=webpromo&utm_source=navigation&utm_campaign=Relate_2026_DIG_nav_na_NA_2026Q1) # AI-powered ticketing system Zendesk Ticketing brings email, messaging, phone, social, and more into a single place. With AI automations and simple admin tools, our scalable ticketing tool cuts support costs and drives fast results. No expertise needed. **14-day free trial.** No credit card required. Use your work email to connect customer emails, apps, and invite team members. Start your free trial ## TICKETING SOFTWARE MADE SIMPLE ### A workspace for every support need ### Deliver fast service Make it easy for customers and employees to access support on any channel, and tailor every interaction with detailed profiles that capture preferences and past conversations. ### Boost agent productivity Help agents focus on what matters with a unified view for context, collaboration, and insights, allowing them to resolve tickets faster with automations and built-in AI. ### Simplify ticket workflows Scale your business with easy-to-setup, no-code tools and integrations that simplify and customize your workflows-saving your team countless hours of work. ## Excellent support starts with the right ticketing system Zendesk’s ticketing system is easy to use, quick to set up, and designed to deliver value fast. According to Forrester, companies that switched to Zendesk achieved an average ROI of 301% over three years. With ready-to-go tools and built-in best practices, teams like Rain were fully up and running in just hours, not weeks. ## AGENT TICKETING TOOLS ### Drive faster reply times with better agent tools ### Stay connected across any channel Let agents have real-time conversations across email, voice, social and messaging channels without ever losing context along the way. ### Make it easy to find and prioritize work Give agents the right information at their fingertips, with one view for context and intelligence, plus flexible tools to make collaboration simple. ### Surface the best reply, every time Lend a helping hand with pre-defined responses that answer common issues, and a centralized knowledge base for faster troubleshooting. ### Tailor workspaces to your specific needs Start quickly out-of-the-box, then let agents customize their workspace with adaptive layouts for improved focus and prioritization. ## Improve workflow automation with tools built for your business ### Route customers to the right agent Enhance agent efficiency with omnichannel routing that automatically assigns tickets to the most qualified agents. Admins maintain control with less manual effort while delivering faster, better service. ### Build and customize workflows Save time with prebuilt, customizable ticketing workflows and adaptable automations-like alerts for unattended tickets or refund escalations to managers-resulting in greater bandwidth and faster resolutions. ### Connect systems with built-in integrations Easily integrate Zendesk’s ticketing system with your [favorite tools](https://support.zendesk.com/hc/en-us/articles/4408832644122-Extending-Zendesk-with-top-integrations) in just a few clicks, no developer needed. Get a complete view of every customer and streamline service with ready-to-use integrations. ### Improve overtime with historical reporting Get up and running quickly with out-of-the-box analytics that help you analyze trends in ticket volume and agent performance across channels. Easily customize reports to uncover issues, forecast demand, and boost efficiency. ### Stay ahead with real-time monitoring Predict customer needs with a real-time view of service operations. Understand who’s working on what so you can stay aligned, avoid duplicate efforts, and ensure nothing slips through the cracks. ## TICKETING FOR EMPLOYEE SERVICE ### Streamline employee support for fast resolutions Deliver seamless employee service with our smart ticketing platform. Unite teams and tools, automate workflows, and uncover trends to streamline operations and support your business as it grows. [Get the details](https://www.zendesk.com/employee-service/) ## Our award-winning service solution ### Recognized by industry leaders ## Customer stories > “As soon as we installed Zendesk, we saw a five to seven percent lift in productivity, just by routing tickets efficiently. We created a custom dashboard to give agents better visibility, so they’re spending less time doing redundant things and more time doing thoughtful things for customers. Their performance quality and speed has increased.” > — **Billy Abrams**, Executive VP of Distribution at Medline Industries > [Read customer story](https://www.zendesk.com/customer/medline-industries-l-p/) > “The way we could just create flows and automations was so much easier than it would have been through Freshdesk... I wanted to get the system up and running quickly and Zendesk was the better tool for being able to make changes at speed. We completed the migration in about three weeks.” > — **Fabrice Dowling**, Global Head of Customer Care at HeliosX > [Read customer story](https://www.zendesk.com/customer/heliosx/) > “Agent Workspace allowed for a better flow, better consolidation of conversations all within a single space, a single platform. So it did exactly what was promised and definitely provided the benefit we were looking for.” > — **Daniel Prouty**, Business Analyst at Caret > [Read customer story](https://www.zendesk.com/customer/caret/) ## Frequently asked questions ### What is a ticketing system? A customer support ticketing tool helps businesses track, manage, and resolve customer requests across channels like email, messaging and live chat, social media, and more-all from one place. ### How does the free trial work? You'll have access to all features on the Zendesk Suite Professional plan during the trial.