“Chat automation led to better, faster support, and even more options for customers to self-serve.”

“We’re resolving customer issues faster than ever before and over 35% of requests are automated completely. Romanian is a complex language and Zendesk AI agents is the only AI provider we found that could support it at native fluency.”

“We’ve got loyal customers who have been visiting our sites daily for 9 or 10 years. You’ve got to look after those people. In a crowded marketplace offering largely the same games and tools, one thing that can differentiate you is customer service.”

“The Zendesk AI agent helped us break the seasonal peaks. Last winter, for the first time, our first-response and resolution times stayed constant.”

“Chat automation led to better, faster support, and even more options for customers to self-serve.”